Community Services Specialist - QA - JOB #318
Lancaster, CA Lancaster, CA Full-time Full-time $25.
14 - $27.
07 an hour $25.
14 - $27.
07 an hour The Organization North Los Angeles County Regional Center NLACRC is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities.
NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974.
We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Department - Community Services Supervision Receives general supervision from the Community Services Supervisor.
The Position and Job Summary Supports service providers in continually improving service levels through consultation on best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training.
Collects service satisfaction information from consumers and families and agency staff.
Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, follows-up on implementation.
(Quality Assurance QA emphasis) Surveys agency staff, references performance contract to identify resource development needs.
Locates potential providers, provides information and consultation on regulatory requirements, business issues.
Provides technical support during program development.
Trains potential and current providers on best practices in service delivery.
Represents the agency in transactions with Community Care and Health Care licensing, State Developmental Centers (SDC), the Department of Developmental Services, community agencies, and regulatory agencies.
Creates, maintains informational material for use by providers, regional center staff, consumers, and families.
Consults with Consumer Services staff and assists in resolution of complex service planning issues.
May act in a dedicated role as part of the agency's Community Placement Plan (CPP) by providing monitoring and quality assurance activities to vendored programs that are developed through the CPP Request for Proposals (RFP) process to serve individuals placed into the community from SDC, or individuals who are at risk of placement into an SDC.
Collaborates with other Community Services Specialists (QA) as needed for monitoring and reporting.
Reports to CPP committee regarding findings and observations of service implementation.
May complete reports and update databases related to CPP projects as necessary for internal and external reporting.
Performs all other assigned duties as needed.
Employment Standards Any combination equivalent to or likely to provide the required knowledge and skills is qualifying.
A typical way to obtain the knowledge and skills would be:
A Bachelor's degree in a related field and four years of related experience; or a Bachelor's degree and five years of related regional center experience.
A Master's degree in a related subject may be substituted for two years of experience.
Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required.
Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.
Knowledge:
Developmental disabilities, service provision techniques, current values and best practices, ability to understand and apply regulatory and statutory information during reviews or investigations, familiarity with management of residential homes and/or day programs.
Skills:
Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communications, ability to work effectively with people from a variety of cultures.
Ability to develop and facilitate trainings.
Ability to conduct professional presentations.
Ability to understand complex organizational systems and interdependencies with community resources.
Exceptional ability to create rapport and manage collaborative relationships with numerous project partners.
Proficiency in numerous standard Office Suite software programs and ability to learn new software applications.
Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location.
Must be comfortable working with a high degree of independence.
Frequent telephone, virtual, and out-of-office meetings required.
Valid California Driver's License and reliable and transportation, or acceptable substitute, required.
NLACRC Offers an Excellent Benefits Package:
We offer employees a variety of health and dental plans.
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time Holidays - NLACRC offers 13 paid holidays throughout the year Most positions are offered a hybrid option (must be a California Resident) Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
COVID-19 Job Requirements Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.
Compensation This position is non-exempt.
Regular Salary:
$25.
14 - $27.
07 per hour.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
14 - $27.
07 an hour $25.
14 - $27.
07 an hour The Organization North Los Angeles County Regional Center NLACRC is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities.
NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974.
We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Department - Community Services Supervision Receives general supervision from the Community Services Supervisor.
The Position and Job Summary Supports service providers in continually improving service levels through consultation on best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training.
Collects service satisfaction information from consumers and families and agency staff.
Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, follows-up on implementation.
(Quality Assurance QA emphasis) Surveys agency staff, references performance contract to identify resource development needs.
Locates potential providers, provides information and consultation on regulatory requirements, business issues.
Provides technical support during program development.
Trains potential and current providers on best practices in service delivery.
Represents the agency in transactions with Community Care and Health Care licensing, State Developmental Centers (SDC), the Department of Developmental Services, community agencies, and regulatory agencies.
Creates, maintains informational material for use by providers, regional center staff, consumers, and families.
Consults with Consumer Services staff and assists in resolution of complex service planning issues.
May act in a dedicated role as part of the agency's Community Placement Plan (CPP) by providing monitoring and quality assurance activities to vendored programs that are developed through the CPP Request for Proposals (RFP) process to serve individuals placed into the community from SDC, or individuals who are at risk of placement into an SDC.
Collaborates with other Community Services Specialists (QA) as needed for monitoring and reporting.
Reports to CPP committee regarding findings and observations of service implementation.
May complete reports and update databases related to CPP projects as necessary for internal and external reporting.
Performs all other assigned duties as needed.
Employment Standards Any combination equivalent to or likely to provide the required knowledge and skills is qualifying.
A typical way to obtain the knowledge and skills would be:
A Bachelor's degree in a related field and four years of related experience; or a Bachelor's degree and five years of related regional center experience.
A Master's degree in a related subject may be substituted for two years of experience.
Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required.
Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.
Knowledge:
Developmental disabilities, service provision techniques, current values and best practices, ability to understand and apply regulatory and statutory information during reviews or investigations, familiarity with management of residential homes and/or day programs.
Skills:
Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communications, ability to work effectively with people from a variety of cultures.
Ability to develop and facilitate trainings.
Ability to conduct professional presentations.
Ability to understand complex organizational systems and interdependencies with community resources.
Exceptional ability to create rapport and manage collaborative relationships with numerous project partners.
Proficiency in numerous standard Office Suite software programs and ability to learn new software applications.
Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location.
Must be comfortable working with a high degree of independence.
Frequent telephone, virtual, and out-of-office meetings required.
Valid California Driver's License and reliable and transportation, or acceptable substitute, required.
NLACRC Offers an Excellent Benefits Package:
We offer employees a variety of health and dental plans.
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents Pre-Tax Flexible Spending Account for eligible health care expenses Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees No cost Vision plan for employees and eligible dependents Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees NLACRC offers two (2) deferred compensation plans - 457 and 403(b) Participate in the Public Service Loan Forgiveness program Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time Holidays - NLACRC offers 13 paid holidays throughout the year Most positions are offered a hybrid option (must be a California Resident) Professional Development Opportunities & Growth NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
COVID-19 Job Requirements Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.
Compensation This position is non-exempt.
Regular Salary:
$25.
14 - $27.
07 per hour.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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