Automotive Service BDC Representative
Honda Lancaster Honda Lancaster Lancaster, CA Lancaster, CA Full-time Full-time $17 - $18 an hour $17 - $18 an hour As an innovative and highly respected leader in the automotive industry, we are looking for a driven, diligent, thorough and experienced Service BDC Representative to join our team.
The Service BDC Representative is responsible for answering inbound phone calls in a timely manner while working to complete assigned customer service related outbound calls.
Duties will include, but are not limited to:
Maintaining a prospect development system Handling all incoming calls to the Service department Maintains a general understanding of the repair process and explains the process to our customers Maintain a minimum daily call log sheet Addresses customer concerns and issues or escalates them as needed Directs customers to the appropriate department or point-of-contact Ensures all service targets are met or exceeded Provides timely and accurate reports on service activities as needed Approaches, greets, and offers assistance or direction to any customer Provides electronic and phone customer service assistance Partners with service advisors to schedule appointments per procedures Follows up after customer service visit to ensure customer satisfaction Maintains customer information into the designated software system Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Individual should possess:
Prior experience as a Service BDC Representative, Call Center Representative, or similar position.
Bi-Lingual (English / Spanish) is preferred.
Professional appearance and work ethic Self-motivated, goal oriented, and ability to work within a fast paced environment Excellent communication, customer service and organizational skills Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Professional appearance and a strong work ethic.
Current, valid driver's license and satisfactory Motor Vehicle Report (MVR) All potential employees must pass a pre-employment background check and drug screen.
Fast paced work environment Paid training and development Career growth opportunities Medical, dental, vision and other benefits for you and your qualified family members Pet Insurance for your furry family members Paid vacation and sick time 401(k) retirement program with Company Match The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Individual will be required to:
Sit and/or stand interchangeably throughout the day.
Sit and/or stand for long periods at a time.
Use hands, fingers and arms continually, frequently and throughout the day.
Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Supplemental pay types:
Commission pay
Experience:
Call center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Service BDC Representative is responsible for answering inbound phone calls in a timely manner while working to complete assigned customer service related outbound calls.
Duties will include, but are not limited to:
Maintaining a prospect development system Handling all incoming calls to the Service department Maintains a general understanding of the repair process and explains the process to our customers Maintain a minimum daily call log sheet Addresses customer concerns and issues or escalates them as needed Directs customers to the appropriate department or point-of-contact Ensures all service targets are met or exceeded Provides timely and accurate reports on service activities as needed Approaches, greets, and offers assistance or direction to any customer Provides electronic and phone customer service assistance Partners with service advisors to schedule appointments per procedures Follows up after customer service visit to ensure customer satisfaction Maintains customer information into the designated software system Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Individual should possess:
Prior experience as a Service BDC Representative, Call Center Representative, or similar position.
Bi-Lingual (English / Spanish) is preferred.
Professional appearance and work ethic Self-motivated, goal oriented, and ability to work within a fast paced environment Excellent communication, customer service and organizational skills Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Professional appearance and a strong work ethic.
Current, valid driver's license and satisfactory Motor Vehicle Report (MVR) All potential employees must pass a pre-employment background check and drug screen.
Fast paced work environment Paid training and development Career growth opportunities Medical, dental, vision and other benefits for you and your qualified family members Pet Insurance for your furry family members Paid vacation and sick time 401(k) retirement program with Company Match The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Individual will be required to:
Sit and/or stand interchangeably throughout the day.
Sit and/or stand for long periods at a time.
Use hands, fingers and arms continually, frequently and throughout the day.
Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Supplemental pay types:
Commission pay
Experience:
Call center:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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